VODAFONE Zambia says innovations in information and communications technology (ICT) products, such as Wi-Fi, will help Zambia become a technological hub in the region. Speaking during the launch of the Next Generation Wi-Fi service product, company chief executive officer Lars Stork said Vodafone Zambia was committed to providing innovations in ICT that would serve to enhance the connectivity of young people and businesses. “It is our firm conviction that innovations such as this will go a long way in establishing Zambia as a technological hub in the region,” he said. “We are again pioneering something completely new to the Zambian market. Customers can now choose from the daily, weekly or monthly validity options for a boundless internet experience,” Mr Stork said. Meanwhile, Zambia Information and Communications Technology Authority (ZICTA) public relations officer Hanford Chaaba has advised consumers to ensure mobile service providers provide value for services offered. “When consumers do not get the help they need, they should not hesitate to come to ZICTA and they should always show displeasure if, they don’t get quality services,” he said. He said the regulatory agency had various channels through which members of the public could lodge complaints against erring telecom firms.

Mr Chaaba said ZICTA will this year strive to address challenges consumers face regarding internet connectivity to ensure fair play in the sector. Last year in June, Vodafone entered the Zambian market with 4G data services at an initial investment of US$40 million. “With customer needs evolving from voice to data, Wi-Fi is an effective technology to provide seamless connectivity to a large group of consumers in a defined space. We are convinced that young people at university campuses and small business owners at malls will benefit significantly, as they stay confidently connected to our Wi-Fi service. He also said that as part of the rollout, Vodafone will offer customers who connect to their Wi-Fi service for the first time a once-off 50-megabyte trial for free. The 4G network is available across the country and at several Wi-Fi hotspots to both Vodafone and non-Vodafone clients. He said the Wi-Fi service will offer users ultra-fast connectivity at major shopping malls and institutions of higher learning – namely Lusaka’s Cosmopolitan, East Park, Manda Hill and Levy Park malls, as well as Mukuba Mall and Kafubu Mall on the Copperbelt. The learning institutions with Wi-Fi hotspots include Zambia Centre for Accountancy Studies (ZCAS), University of Lusaka (UNILUS), Zambia Institute for Business Studies and Industrial Practice (ZIBSIP), Evelyn Hone College and the National Institute for Public Administration (NIPA).

[Zambia Daily Mail]